PRIVACY
POLICY

When you place an order or interact with our store, we may collect the following information:

• Identity information — your full name
• Contact information — phone number, email address, and Telegram handle (optional)
• Delivery information — your delivery address and any delivery instructions you provide
• Order information — products ordered, quantities, flavour selections, and order value
• Payment method — your selected payment method (BSB transfer, PayID, or cryptocurrency). We do not store card numbers or full banking credentials.
• Device & browsing data — IP address, browser type, pages visited, and items added to your cart (via cookies)

We only collect information that is necessary to fulfil your order and improve your experience.

We value your privacy and the information you consent to share in relation to our SMS marketing service.

By providing your phone number during checkout you consent to receiving these messages. You can opt out at any time by replying STOP to any SMS we send you. Standard message and data rates may apply depending on your carrier.

• Order SMS — confirmation, payment received, runner dispatched, delivery complete
• Abandoned cart SMS — a reminder if you added items but did not complete checkout
• Promotional SMS — exclusive deals, new arrivals, and bundle offers (only if opted in)
• Review requests — a short message after delivery asking for your feedback

We will never share your phone number with third parties for their own marketing purposes.

Our website uses cookies and local browser storage to keep track of items you put into your shopping cart, including when you have abandoned your checkout.

We use this cart data to:

• Remember your cart contents between visits so you don't lose your selection
• Determine when to send abandoned cart reminder messages via SMS
• Understand which products are most popular so we can improve our range

You can disable cookies in your browser settings at any time, however this may affect your ability to use certain features of our store such as the cart and order tracking.

We also store your order history locally in your browser so you can track your orders. This data never leaves your device unless you place an order.

The information we collect is used solely to operate our business and serve you better:

• Process and fulfil your order
• Coordinate runner delivery to your address
• Send payment details and order confirmations
• Provide order status updates and tracking information
• Send SMS notifications and marketing messages (with your consent)
• Respond to your support enquiries via Telegram or phone
• Improve our product range, pricing, and website experience
• Comply with applicable Australian laws and regulations

We do not share your personal information with third parties except in the following limited circumstances:

• Delivery runners — your name, phone number, and delivery address are shared only with the runner assigned to your order
• Telegram — order details are transmitted to our business Telegram account for processing. Telegram's own privacy policy applies to that transmission.
• Legal obligations — we may disclose information if required to do so by Australian law or a valid court order

All parties who receive your information are required to keep it confidential and use it only for the purpose it was shared.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

• Order communications are transmitted via encrypted HTTPS connections
• We do not store full payment credentials — payment is handled directly between you and your bank
• Order history is stored locally in your browser and is not held on external servers
• Access to customer order data on our end is restricted to authorised staff only

While we take data security seriously, no method of electronic transmission is 100% secure. If you have concerns about a specific data breach, please contact us immediately.

Under the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of SMS marketing at any time by replying STOP
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us via Telegram at @darkrlabrp.

Our products contain nicotine and are strictly restricted to individuals aged 18 years or older. We do not knowingly collect personal information from anyone under 18.

By using our website and placing an order you confirm that you are of legal age to purchase nicotine products in your state or territory. If we become aware that we have collected information from a minor, we will delete it immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our store after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please reach out to us: